Luxe Designer Fashion Hire - Terms & Conditions

Welcome to Luxe Designer Fashion Hire where 100% of profits are used to provide assistance to women in need throughout Western Australia.

We want your experience to be seamless and enjoyable, so here’s a quick summary of our T+Cs:

• Hire Period: The hire period is for 4 or 8 days, starting from the date you collect the item from our store.
• Returns: Hires booked for collection on Thursday or Friday are due back by Monday 10am unless arranged otherwise. For hires starting on other days the return date will be communicated at the time of booking. Late fees of $30/day apply.
• Cleaning + Damages: We handle all cleaning, however major stains or damage will incur fees. Irreparable damage will require a payment equal to 75% of the known or estimated RRP
• Cancellations: Refunds or store credit depend on notice period. Exchanges are available for a $15 processing fee.
• Advanced pre-booking: Customers should be aware that items booked in advance are still available for hire in the lead up prior. Every effort is made to ensure the high level of quality of all items is maintained. In the event that the item is no longer hireable the customer will be notified and compensated by way of a refund or discounted replacement item.
• Lost Items: Garment bags cost $20 if damaged or not returned.

For more details, please read the full terms here:

1. Standard Terms

Luxe Designer Fashion Hire: (“Luxe,” “We,” “Us,” “Our”) refers to the business Luxe Designer Fashion Hire.

Customer: (“You,” “Your”) is the person entering a hire agreement with Luxe.

Garment: Refers to any clothing or accessories hired by the Customer.

Hire or Rental Period: The agreed time the Garment/Accessory is hired.

Price: Cost of hiring the Garment.

Return Date: Date the Garment is due back to Luxe.

Late Fees: Fees for failing to return the Garment on time, calculated at $30 per day.

2. Payment

Payments are made when booking, either online or in person. Payments include GST.

We accept Visa, Mastercard, and in-person payments at our location.

Full refunds are not available once a garment is booked and paid for. Customers are responsible for selecting the correct size before hire.

3. Cancellations and Exchanges

Cancellations more than 2 weeks before your event incur a fee equal to 50% of the full hire price. For cancellations under 2 weeks, store credit (minus 50%) is provided.

Exchanges are allowed for a $15 processing fee and must be arranged in advance and are subject to availability.

No refunds or credits are given once a garment has been collected or shipped, regardless of circumstances.

4. Returns and Late Fees

All local hires must be returned by Monday 10am unless otherwise agreed.

Late fees of $30/day apply for overdue returns. If not returned within 14 days, you will be charged an amount equal to 75% of the known or estimated RRP.

Garments should be returned with their garment cover. Damaged or lost covers incur a $20 fee.

5. Cleaning

Luxe takes care of all cleaning and sanitising. Garments must be returned in the same condition as they were received, subject to normal wear. Soiling, permanent stains or damage will incur additional fees starting at $20.

Do not attempt to clean the garment yourself as this may result in non-return fees.

Hire items will be closely inspected by Luxe when packaged for collection with any minor defects or concerns discussed and documented at the time of handover.

6. Damages, Loss or Theft

Items must be returned in the condition they were received. Customers are responsible for checking the garment upon receipt.

Any damages should be reported within 4 hours of receiving the garment. If not, it will be assumed that the Customer is satisfied with the condition.

Minor damages will incur repair fees, determined in good faith with Minor repairs such as loose threads or missing sequins will be assessed at our discretion. Major damages, rendering the garment unusable, will require a payment equal to 75% of the known or estimated RRP and the cost will be charged directly to your credit card.

Please avoid using perfumes, deodorants, or makeup that may stain the item, and be mindful of any sharp jewellery or accessories that could cause damage.

If any hire item is damaged, lost, or stolen during your hire period, you are responsible for the repair or replacement costs, up to 75% the retail value of the item.

Every care will be made for to ensure that the high standard of quality is maintained for any advance-booked garments. If in the highly unlikely event that a pre-booked garment is irreparably damaged or lost prior to the requested hire date, Luxe will compensate the customer with the advance booking by offering a substitute outfit at a 50% discounted rate or a full refund.

7. Purchases

The return of purchased (not hired) items due to change of mind can be returned within 7 days for a store credit, provided they are unworn and in original condition. No returns on sale items or hired garments.

8. Privacy and Data Security

Your personal information is collected solely for the purpose of processing your hire and will be stored securely.

We do not share your information with third parties unless required by law. For more details, please refer to our Privacy Policy.

9. Liability

We are not liable for any injury, loss, or damage arising from the use of our hire items.

We make every effort to ensure that our items are in excellent condition, but it is the Customer’s responsibility to ensure the suitability and fit of the item.

10. Acceptance of Terms

By proceeding with a booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

We reserve the right to update or amend these Terms and Conditions at any time. The current version will be available on our website and in-store.

11. Contact Us

If you have any questions or require assistance, please contact us at shop 2/3 44 Station Street Subiaco WA 6008. Call 0481 132 992 or email hello@luxefashionhire.com.au

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These terms ensure a smooth process for everyone while protecting the quality of our beautiful garments! Thank you for choosing Luxe Designer Fashion Hire and supporting women across WA.